FAQ

Questions about Guardhall’s security systems

Can I be confident in the quality and integrity of your engineers?

Guardhall is accredited through the NSI and checked twice a year for its design, installation and servicing of security systems. The relevant accreditation logo is displayed on our website that gives our customers peace of mind when choosing Guardhall. Additionally, all our operatives have DBS screening.

Can I monitor the system myself for video and alerts?

Yes, we have various products that allow you to view your pictures and system on a lap top or mobile telephone anywhere in the world.

Do you have different servicing packages?

Yes, in essence there are two. One is a all-inclusive service package covering all installed items and labour, with the other being a basic service where any materials needing replacement is chargeable.

How much will a system cost?

A member of our team will gladly discuss requirements with you and complete a full site survey and risk assessment prior to submitting out quotation and specification.

I want to use IP technology. Will that be possible?

Guardhall is familiar with a number of technologies; conventional, power of Ethernet, IP and wire free so using IP technology will not be a problem.

Will you provide me with user training?

Yes, at the completion of the installation, we shall ensure that our end users are totally familiar with the operation of the system and that contact numbers are left with you in cases of emergency.

Do you have many customers?

We have over a thousand satisfied customers, many who have been with us for over 20 years, we can put you in touch with a few if you wish.

Will your engineers make a mess?

All of our engineers carry dust sheets, have vacuum cleaners and have overshoes if required

What health and safety standards do you work to?

We have a clear health and safety policy and all of our staff are kept up to date with the latest requirements. Our policies are reviewed every year .

How can we pay you

We accept all major credit and debit cards (except American Express) and can accept cheques, cash and standing order payments .

Do I own my system?

Yes, every system we provide is sold on an outright sale basis, this means that if you wish to cancel a contract you keep the alarm and can continue to use it. Please note many companies only lease equipment so you will be tied in to paying the annual fee.

Will the work create a big mess?

We try to minimise the disruption or inconvenience caused when we carry out an installation. While we are drilling, we’ll cover your floor with a sheet so your furnishings won’t be made dirty. Once we have finished we sweep the area, or vaccum up any dirt should it be necessary.

Are Guardhall competitive on price?

All our systems are competitively priced.

What guarantee do Guardhall offer?

Any un-interfered component related issues within the first 12 months will attended to and replaced (if needed) free of charge.

Why use an NSI NACOSS Gold registered installer?
Customer commitment: NSI NACOSS Gold registered installers should provide you with the best possible service and, to this end, every NSI NACOSS Gold Recognised Firm is inspected to a specified programme every year. These visits cover the quality of installed security systems and other aspects of the company’s management including security screening of staff. If you are not satisfied with the service provided by an NSI NACOSS Gold registered installer, you may use the formal complaint procedure to try to resolve the matter. Any firm which repeatedly fails to meet the required standards faces a formal disciplinary procedure which can mean a fine for non-compliance or, for more serious breaches, removal from the list of Recognised Firms.

Essentially, NSI NACOSS Gold registered installers are held to an exacting set of standards, whereas non-registered companies are not.

Your insurance company: Insurance companies have been so impressed with the way the NSI has raised standards among security alarm fitters that a great many now offer discounts to householders who purchase electronic security systems from NSI recognised installers. For commercial premises, insurers now regularly insist on security systems which have been installed by an NSI recognised company before they will provide insurance cover.

The police: The police acknowledge that NSI Recognised Firms comply with all the requirements set down in the National Police Chiefs’ Council (NPCC) unified policy on intruder alarms. A security system installed by a NSI Recognised Firm will thus qualify for connection to an Alarm Receiving Centre to summon the police should the need arise.

Questions about Patrol Response & Keyholding

How can I measure the quality of your company?
Through checking our NSI accreditations displayed on the website.
I am worried that my property might be left vulnerable after the break in.
We shall ensure that all services are advised and that temporary repairs are completed prior to our leaving your premises.
Will your officer know how to unset the alarm system?
Where this is a requirement for the alarm to be unset, this will be included within the original survey and details taken to ensure our officers are familiar with this routine. Any codes to your system will be protected and not revealed to others?
Will your service contact the Police in the event of a break in or damage to my property?
Yes, if there are any such signs, we will inform them whilst we are on site.

Questions about Lodgic

Are you able to produce and despatch reports on system activity?
Yes, these can be e-mailed to you automatically.
Can you monitor multiple alarms?
Yes, we often manage multiple signals from one site or nationally including; intruder alarm, cctv systems, access control and fire systems. We can take systems off line whilst fire tests are being completed or engineers are working on site. We also integrate with our patrol and response division who can provide an officer to your premises upon an alarm being received.
I don't need to be monitored 365 days a year so can my systems be monitored remotely on a ‘pay as you go’ basis?
Lodg.Ic in conjunction with our Guardhall installation team can monitor your premises on an ‘ad hoc’ basis, such as; holiday periods, weekends or factory shut down times.